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Frequently Asked Questions about online fundraising

 

Online donations

 

Q. Is my online donation tax deductible?
A. Yes, all donations $2.00 or more are tax deductible. Simply fill in all the requested details when making an online donation (including a valid email address), and you will automatically receive an official tax receipt from the Cancer Council.

 

Q. Is your online fundraising system secure?
A. Yes – our website is hosted by Artez, a North American technology company specialising in the development of online fundraising websites for non-profit and community organisations. Artez have successfully developed and utilised this technology for over 200 organisations around the world.

 

Every payment made on our online fundraising system is fully secured, using high-level encryption technology – the same standard most Australian banks use for their internet banking. The site uses 128 bit SSL (Secure Sockets Layer) between your browser and our website, with 1024 bit java encryption between our website and the Australian Banking Network.

 

Q. Does the site accept overseas donations?
A. Yes – with online fundraising, there are no geographic limitations. You can solicit donations from supporters interstate and overseas.

 

Q. Is there a minimum amount I can donate?
A. No, there is no minimum amount for online fundraising, however please note that you will only receive a tax receipt for donations of $2.00 or more.

 

Q. How do I know if my donation was successful?
A. If you have provided a valid email address when making an online donation, you will receive a tax receipt via email shortly after you complete your donation.

 

Q. What types of payment do you accept?
A. Our online fundraising system accepts most major credit cards.

 

Q. Can I donate anonymously?
A. Yes, when making an online donation do not tick the option that gives permission for your name to be displayed. The amount you donate will still show up on the web page of the person you are supporting, but as ‘Anonymous’.

You can also make a general donation to the Cancer Council’s Australia’s Biggest Morning Tea - click on the ‘Donate’ button on the online fundraising home page.

 

Fundraising

 

Q. What is my personal website address?
A. Every host that registers to fundraise online will receive a unique website address for their event. Please check your registration confirmation email for your URL or search for yourself with the “Search” button on the home page to find your morning tea and URL.

 

Q. How do I upload a photo?
A. To upload a photo, log onto the site using the username and password you created. On the left hand side you will see menu options - click on ‘Edit my Morning Tea Page’. You will then be able to select a photo from the content library we have set up, or upload your own.

 

Q. How do I email people to ask for donations?
A. To send an email asking for a donation, log onto the site using the username and password you created. On the left hand side there will be a menu option to send e-invites. After you have selected this option please follow the directions given.

 

Q. Can I enter in cash and cheque donations with online fundraising?
A. Yes – in the menu list there is a “Enter cash and cheques donations” option, so you can enter cash and cheque donations from your event. These donations will be added to your fundraising total on your personal event page, to help you reach your fundraising goal sooner.

 

Please note that any cash and cheque donations entered will need to be banked with your deposit slip (as received in your host kit) to be verified as part of your fundraising total.

 

To receive receipts for these donations, you can fill out the form found in your host kit.

 

If you collect cash at your morning tea, you can choose to pay the cash in via your credit card. If you enter the amount, the person’s name and their email address, they will be sent an electronic tax receipt for their gift.

 

If they don’t have an email address, you can have the receipt sent to your own email address, then print it out and give it to the donor.

Technical Support

 

Q. What do I do if I have forgotten my username/password?
A. If you have forgotten your username/password, click on the link below the ‘Log In’ section of the home page labelled ‘Forgot your username and password?’. You will be directed to another page to enter your email address and receive an email to reset your password.

 

You can also change your password at any time – log into your account using your username/password and then click on the ‘Profile’ tab and then ‘Change password’.

 

Q. What do I do if I have a technical support question?
A. You can contact us with your question by calling the events hotline directly on 1300 65 65 85.

 

Fundraising Tips For Your Morning Tea

 

Set a Fundraising Goal – aim high!
Set a fundraising target for your event. You will be surprised and how generous family, friends and colleagues can be. You're also more likely to strive to achieve a goal if it’s slightly more than what you think you can achieve.
 
Personalise your page
Personalise your web page by adding your own photographs and text. Make sure it clearly communicates why you are fundraising for Australia’s Biggest Morning Tea. Be creative!
 
Make it personal
Share your story or that of a person you are trying to help - remember that people like to give to people. Your supporters are more likely to donate to an individual with a story if they can relate to the cause and why it’s important to you.
 
Follow up
Just before your event, send a reminder to your supporters and don't forget to keep fundraising after your event. Update your page and email your supporters with news of your success and remind those who haven't yet donated.
 
Donate to your event
You could always make a large donation yourself, as this will set a precedent for all your other supporters to make an online donation. It also demonstrates you are dedicated to the cause.
 
Ask for help
Email everyone in your address book using the online fundraising email templates and ask them to make a donation. You could also ask your supporters to forward on your personal web page to others that they know for further support.
 
Keep your page updated
Encourage people to re-visit your personal web page by continually updating it. Change your picture and update the text regularly. Make your page as interesting as possible so your fundraising efforts remain at the forefront of people's minds.
 
Communicate where the money goes
Make your supporters aware that all money raised will enable the Cancer Council to continue funding vital research, education and support services.
 
Reassure your Supporters
Be sure to tell them that your website is secure and that any donations they make will be transferred directly to the charity's account. They will also be issued with a tax receipt for their donation immediately.

 

 

 

 

 

 

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