Frequently Asked
Questions.

Registration

How do I register to host a Morning Tea?

Register online here or call 1300 65 65 85.

Do I have to hold my event on a certain date?

The official date for Australia’s Biggest Morning Tea is Thursday May 27th 2021, but you can host your tea anytime until the end of June! Whenever suits you best.

Why do I need to register?

We ask you to register so that we can send you your free digital host kit with all the resources need to help you hold your morning tea, including your Letter of Authority to Fundraise for Cancer Council.

What is in my host kit and when will I receive it?

Due to the overwhelming response to Australia’s Biggest Morning Tea, we have run out of physical host kits for 2021. But don’t worry! When you register, we’ll still send you a free digital host kit straightaway with all the goodies you need to make your morning tea an amazing success. Inside you’ll find posters, printable bunting, invitations, raffle tickets, games, an on-the-day checklist and much, much more!

What support do I get from Cancer Council?

Once you register, we’ll send you a free digital host kit with all the online resources you need to host your morning tea. We’ll also be in touch regularly via email with fundraising tips and information on where your funds go and the difference your fundraising is making. If you need any help, you can contact our events team on 1300 65 65 85.

I want to host a virtual morning tea this year, is that still an option?

Yes! You can host your morning tea any way you like. Check out the resources page for tips and tools on having a virtual morning tea.

What is a Royal Tea?

Royal Teas are a special group of Biggest Morning Tea hosts who are committed to raising $1,000 or more at their morning tea. Once in the Royal Tea Club, you’ll unlock access to VIP discounts and exclusive website content!

Would you like to be a Royal Tea? Simply login to your fundraising hub and visit ‘Edit My Page’ to set a fundraising target of $1,000 or more.

 

I’ve forgotten my username and/or password.

If you’re trying to log in but you can't remember your password, click on the 'Forgot password?' link on the log in screen. Enter your email address and we’ll send you a link to reset your password.

Fundraising

Where does my fundraising money go?

Every dollar raised through your Australia's Biggest Morning Tea helps fund Cancer Council's life-saving research, prevention, support programs, and information. For more information on the ways your donations make a different to those impacted by cancer click here.

How do I promote my event?

Send out invitations via email or SMS, share your fundraising page on social media, pop a poster up in your workplace or community club (you’ll find these online here), or put a notice in the local magazine or newspaper. If you’re hosting in your workplace, ask if you can advertise on your internal communications channels or add to your email signature.

How do I ask people for donations?

The number one reason why people donate to charities is because they were asked – so don’t be afraid of asking! Tell your supporters why the cause is important to you and remind them that every dollar counts – every dollar will go towards supporting those impacted by cancer (find out more here). Many workplaces also offer dollar matching, so it’s worth asking your boss if this is something they will do.

How do I update the message on my fundraising page or change my page name?

Your page name can be changed within your fundraising hub, under the Edit My Page section. Your page message can also be updated in the Edit My Page section, in your Blog area. Log in to your fundraising hub here.

How do I upload photos to my fundraising page?

Log in to your fundraising hub and under Edit My Page add a new image to your Gallery. Also make sure to update your profile picture, so your friends recognise your tea when they donate!

How do I share my page on Facebook?

When you are logged into your fundraising hub or viewing your fundraising page, simply click on the Facebook share button. Alternatively, you can copy and paste your fundraising page URL into an email or on Facebook.

I shared my fundraising page on Facebook and it prompted me to add a donate button, should I use this?

We would advise you don’t use the Facebook donate button. As donations via Facebook are managed by a third party, we are unfortunately unable to track the funds you raise on Facebook. This means that any donations made using the Facebook donate button will not appear on your fundraising page or be added to your total fundraising amount.

What is my personal QR code and how can it be used to get donations?

Once you have registered, you will be provided with a unique QR code which can be used to make cashless payments at your event.

Once you log in to your fundraising hub, under Edit My Page there is the option to download and print your QR code to display at your event. 

Attendees will be able to simply scan the QR code using the camera on their phones and be taken directly to your online fundraising page to donate to your tea - without worrying about cash!

How do I bank my funds?

The easiest way to bank the funds raised at your morning tea is to log in online. Alternatively contact your local team for other options.  

How do I add offline funds (like cash) to my fundraising page? 

You can do this on your fundraising hub, under ‘My Donations’. Log in here.

Please note that any funds deposited in person at a bank, via bank transfer, or using BPAY will not automatically appear on your page. Please call 1300 65 65 85 for any queries.

I've lost my remittance/return slip, what are my banking details?

You can bank your funds online here, or get in touch with our events team on 1300 65 65 85 who will be able to provide banking details.

How do I get tax receipts? (for hosts and donors)

You can find records of your past online donations and your tax receipts through the Donor Login portal. Log in as a donor here.For offline donations, please contact your local office.

Where can I get a Letter of Authorisation to fundraise?

If you have misplaced your Letter of Authorisation or require a copy,you can find this in your fundraising hub here.

Resources, decorations and merchandise

What is in my host kit and when will I receive it?

Due to the overwhelming response to Australia’s Biggest Morning Tea, we have run out of physical host kits for 2021. But don’t worry! When you register, we’ll still send you a free digital host kit with all the goodies you need to make your morning tea an amazing success.

Why hasn’t my host kit arrived yet?

Due to Australia Post delays, we are currently experiencing longer than usual delivery times for both host kits and Party Packs, with these taking up to 3 weeks to arrive once dispatched. You should receive your dispatch email up to 3 working days after you register, so keep an eye on your inbox for this.

If you’re in WA, extreme weather is further disrupting both mail and parcel deliveries. Please check the Australia Post website for updates.

If you have any concerns or urgently need items for your event, please call your local Biggest Morning Tea team on 1300 65 65 85.

Where can I order merchandise?

You can order merchandise online here.

I haven't received my merchandise.

Sorry to hear this! Please contact our events team on 1300 65 65 85.

Can I get more decorations and resources?

Yes, you can download more decorations and posters here, purchase a party pack, or contact your local events team to request additional items to be posted.

Can I use the Cancer Council logo on my own promotional materials?

Want to use our logo? Contact our events team on 1300 65 65 85.

COVID-19

How can I host my Morning Tea safely during the COVID-19 pandemic?

During these unusual times, there’s nothing better than reconnecting with loved ones over a morning tea. To ensure the health and safety of everyone involved in your morning tea, it’s vital to always follow the health advice for your state or territory. We recommend checking the current government guidelines and restrictions prior to organising your morning tea and keeping up to date with any changes in the lead up to your big day. The great news is, if restrictions mean you’re unable to host a morning tea in person, you have the option to host virtually too.

Once you register, we’ll send you emails with tips, tools and resources on hosting your morning tea safely in the current environment.

Where can I find information about restrictions in my state/territory?

When planning your morning tea and in the lead-up to your event, it is vital that you stay up to date with the current restrictions and guidelines in your state or territory.

Click below to visit your local COVID-19 health website:

  • ACT
  • NSW
  • NT
  • QLD
  • SA
  • TAS
  • VIC - Please note: new restrictions have been introduced, please check your local government advice to be kept up-to-date in the lead up to your event
  • WA

Other

I’ve forgotten my username and/or password.

If you’re trying to log in but you can't remember your password, click on the 'Forgot password?' link on the log in screen. Enter your email address and we’ll send you a link to reset your password.

Can I have a speaker/Cancer Council rep at my event?

Please get in touch with your local Cancer Council office.

How can I find a public morning tea to attend?

Please contact your local Cancer Council office on 1300 65 65 85 to find out if there are any public morning teas being organised near you.

I need more info!

No worries, that’s what we’re here for! Contact us anytime Mon-Fri 9am-5pm on 1300 65 65 85.

 

     

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